WhatsApp automation for real e-commerce.

COD Confirmation

An automated WhatsApp flow that reaches every COD customer seconds after checkout. Customer confirms, cancels, or edits the order — no phone tag, no losses to Return-to-Origin.

• Instant send on order creation
• Confirm / cancel / edit options on WhatsApp
• Syncs decisions back to Shopify automatically
• Reduces RTO on high-volume COD markets

Abandoned-Cart Recovery

A 3-hour wait after an abandoned checkout, then a conditional WhatsApp nudge with a unique discount code. Recovery conversions are tracked end-to-end back to order.

• Checks in real time whether the order converted
• Creates unique Shopify discount codes (e.g. EVLW-XXXX)
• Segments by cart value to decide the offer
• All events logged to a recovery dashboard

Replenishment Reminders

Analyzes 12 months of order history per customer, detects reorder cycles, then sends a WhatsApp nudge a few days before they're due to run out — with an AI-generated cross-sell suggestion.

• Per-customer, per-product reorder detection
• Daily cron, never spammy
• AI-composed cross-sell copy
• Dashboard KPIs: reminders sent, conversions, uplift

Conversational Commerce

Beyond one-way notifications: two-way WhatsApp flows that qualify leads, answer FAQs, and escalate to a human when it matters. Fully logged, fully auditable.

• Branching flows (pre-order questions, objections)
• Escalation to your team with full context
• Bilingual: Arabic and English
• Integrated with your CRM or order system

Step 01

Trigger

Checkout abandoned, order created, reorder window opens, or customer sends a message.

Step 02

Decide

Wait windows, segmentation by cart value, ordered-since checks, or AI intent classification.

Step 03

Act

Send the WhatsApp message, create the discount, update Shopify, log the event, alert the team.