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Smarty Snacks

COD confirmation system for a DTC snacks brand.

§ Results
6.5K+ / month
Routed
88% confirm
First-reply
−34% vs baseline
RTO
§ Overview

COD confirmation system for a DTC snacks brand.

Automated cash-on-delivery confirmation funnel that handles confirm, cancel, and edit-order flows on WhatsApp — reducing return-to-origin on high-volume COD orders.

What we built
  • High-volume COD confirmation funnel running on the official Meta API.
  • Confirm / cancel / edit flow with Shopify writebacks.
  • Escalation to the ops team when a customer flags an issue.
  • Logs every message, decision, and outcome per order.